Date: Mon, 12 Jul 93 12:01:34 PDT
From: tracy@QualTrak.COM (Tracy Wiseman)
To: dalamb@qucis.queensu.ca
Subject: DDTS Problem Tracking System

QualTrak Corporation
   DDTS
   3160 De La Cruz, Suite 206, Santa Clara, California, 95054; 408-748-9500;
     FAX 408-748-8468; (product information: cris@qualtrak.com)


VENDOR:		QualTrak Corporation
PRODUCT:	DDTs - The Distributed Defect Tracking System
CONTACT:	Richard Lin, (408) 748-9500, Santa Clara, Ca.
PLATFORMS:	DDTs supports SoftBench on all HP platforms running HP-UX 8.0 
		and above.  DDTs also supports SoftBench on all Sun platforms 
		running SunOS 4.0 and above and Solaris 2.1 and above.  For 
		backwards compatibility, DDTs is linked with SoftBench Version 
		A.02.01.
DESCRIPTION:	DDTs, the Distributed Defect Tracking System, is a bug tracking
		system designed for software or hardware project development, 
		quality assurance, and customer support.  It allows users to 
		submit defects against products from anywhere world wide as 
		long as an electronic mail link exists between systems.  This 
		allows large development programs to be distributed.

		DDTs improves the quality of products by encouraging users to 
		submit bugs.  Users are encouraged because DDTs is tightly 
		integrated with electronic mail.  Any time a change is made to 
		the status of the bug report the submitter and others are 
		automatically notified by mail of the change, which may be a 
		resolution, a workaround or a date when the bug will be 
		repaired.  Bug submitters are always kept "in the loop".

		DDTs is extremely easy to use.  In fact, the preface to the 
		DDTs User's Manual says "DON'T READ THIS MANUAL".

		DDTs also features over twenty different types of management 
		reports and metrics that allow a more global view of the 
		quality of a product. 

		DDTs is integratable with other CASE tools such as SCCS, and
		conforms to both the DOD-2167 and proposed IEEE P1044 standards
		defining requirements in bug tracking systems.